Thank You For Purchasing OnePulse CRM

Please download your files and follow the instructions below to get your CRM installed.  

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Quick Installation & Getting Started Tutorial

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1. Configure Database

Login to cPanel and create a brand new database that will be used for OnePulse CRM installation.

You can check this tutorial how to setup MySQL database in cPanel if you are not familiar with how to configure a database, if you are not using cPanel the best is to perform few researches how to create database via your active control panel.

  • Login to cPanel by accessing www.yourdomain.com/cpanel and navigate go MySQL Databases, note that this step may vary and in some hosting providers can be different.
  • Create database.
  • Create user and set up user password. (write down the username and the password because needs to be re-used later)
  • Add the user to the database by selecting the database and the username.
  • Make sure you have checked All privilege when adding the user to the database.

2. Upload files to the server

Upload the files to server folder where OnePulse CRM will be installed.

  • Assume that you uploaded the files to “crm” folder, navigate to Eq. http://yourdomain.com/crm/install – Keep in mind that you need to adjust the URL based on where you uploaded the files. If you are installing on subdomain named eq crm you need to access the URL like http://crm.yourdomain.com/install.
  • If all server requirements passed click Go to Files/Folders Permissions otherwise consult with your hosting provider to fix/enable them.
  • If all permissions are passed click Setup Database otherwise you need to set 755 permissions for folders and 644 for files.
  • Enter the database credentials you configured in step 1 (configure database).
  • Click Check Database and if the database connection is successful you will be passed to the latest step otherwise please re-check your credentials and hostname. (usually, hostname is localhost but you should check with your hosting provider)
  • Re-check if the base URL is correct – Click here to read more about base URL.
  • Enter your admin username and password that will be used for login.
  • Select your timezone – Not recommended changing your timezone after you start using Perfex CRM.
  • Click Install, if the installation is successful you will see the message Installation Successful.
  • Delete the installation folder.

3. After Installation Setup

Activate Modules

The default modules that come with the purchase are not activated after installation, if you need any of them, navigate to Setup->Modules to perform activation.

Base Currency

Navigate to Setup->Finance->Currencies – If your currency is not listed add your own currency. By default with the installation comes only EUR and USD currency.

Localization

Navigate to Setup->Settings->Localization to configure date format and language

Configure General Email

Setup SMTP Email by navigating to Setup->Settings->Email

Cron Job

Read more how to configure cron job by clicking here

4. Optional Setup & Information

Customize email templates by navigating to Setup->Email Templates

Setup user roles by navigating to Setup->Roles

Create tax rates by navigating to Setup->Finance->Tax Rates

Create offline payment modes by navigating to Setup->Finance->Payment Modes

Predefined sales items – You can add items by navigating to Sales->Items

Country specific options – Read more here

If you are gonna use the support system setup departments by navigating to Setup->Support->Departments

Additionally, you can take a look at all the option that OnePulse CRM offer in Setup->Settings

Read more about security measures here

Looking for a way to quickly create or access features? Read about OnePulse CRM hotkeys here

More info about contact permissions can be found here

More info about staff permissions can be found here

Troubleshooting & Help

404 Not Found after installation

Installing on IIS

NGINX configuration

AWS Email SMTP Setup

Can’t log in to Admin Area

Staff Members Not Receiving Email When New Ticket Is Created or Reply Is Posted

Payment Modes Not Shown on Invoice

Why I get the Security header not valid when setting up Paypal?

I Cant Record Transactions Other Than My Base Currency

Switch to HTTPS After Installing to HTTP

TCPDF ERROR: [Image] Unable to Get the Size of the Image

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